Consultancy

We bring our Service Management knowledge (ITIL®, ISO 20000) and experience through advice, guidance, concrete contributions as well as audit and assessment services.

A few typical examples of previous assignments:

• Definition and follow-up of Service Improvement Plans
• Assistance in defining, managing and reviewing ITIL® projects (e.g. introducing ITIL®, setting up SLAs, improving the Service Desk…)
• Assistance in setting up Service Management processes (e.g. Incident Management, Problem Management, Change Management, Service Level Management)
• Independent assessment of process maturity, SLAs, ITIL® projects
• Preparation to ISO 20000 audit

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries